Return Policy

At Dream Store, we value our customer’s satisfaction and strive to offer high-quality products. Below is our refund policy, which outlines the conditions under which we accept returns.

We accept returns in the following cases:

1. Damaged products: If you receive an order that arrives damaged, we offer you the option to return it and receive a full refund or a replacement product. We ask that you provide photographic evidence of the damage so we can process the return.

2. Incorrect products shipped: If you have received a product that you did not order, you can return it and receive a full refund or request the correct product to be sent. We take responsibility for shipping errors and will work to resolve the issue quickly and satisfactorily for you.

3. Incorrect measurements: If the product page for the item you ordered lists its measurements and the product you received deviates from these by more than 3 centimeters, you are entitled to a refund or a replacement. If the product page for the item you ordered does not list its measurements, no exchanges will be made for size issues. In such cases, the customer assumes the full risk of not getting the desired measurements, and we do not take responsibility.

We do not accept returns in the following cases :

1. Size issues: We do not accept returns if the product does not fit you or if you selected the wrong size and the error was on your part. We recommend that you consult our size guides and product descriptions before placing your order to ensure you choose the right size, as we sometimes mention how the sizes fit. Normally, the sizes should match the clothes you already have at home. For products with a size guide on their page, we will not accept a return if the measurements of what you received do not differ by more than 3 cm. If the product does not have a size chart on its page, we do not assume any responsibility and the customer voluntarily assumes all risk.

2. Change of mind or dissatisfaction with the product: We do not accept returns if the product does not meet your expectations or if you change your mind after making the purchase. We encourage you to carefully review the product information and images in the cart before confirming your order.

IMPORTANT: We are also not responsible if the delivery driver attempts to deliver the package and the customer is not at home, and then the customer does not pick up the package if the driver leaves it at a pickup point. It is IMPORTANT to be alert for any calls or SMS notifications (these are usually the methods used), as if a delivery attempt is made and no one is home, they will contact you via the email or phone number provided when placing the order to inform you where to pick it up or to arrange a new delivery date.

Privacy Policy

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the Service. The revised Policy will become effective 180 days after it is posted on the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. Therefore, we recommend that you periodically review this page.

Information We Collect: We will collect and process the following personal information about you:

• Name
• Email Adress
• Phone number
• Adress
• Payment information

How We Use Your Information: We may use the information we collect about you for the following purposes:

• Customer order management
• User account creation
• Collecting customer feedback
• Payment processing
• Customer support
• Administrative information
• Targeted advertising
• Marketing/promotional
• Website security
• User account management

IMPORTANT: Please remember to enter your shipping address correctly. Some of you are adding incomplete or incorrect addresses, and we have to contact you individually, requiring you to pay an additional €25 for reshipping, which is what the delivery company charges. We are not responsible if the package is lost or damaged due to this. Just be careful when filling in your information! It’s not that hard ; )

If we wish to use your information for any other purpose, we will seek your consent and will use your information only after receiving your consent and solely for the purpose(s) for which you have given consent, unless we are legally required to do otherwise.

Retention of your information: We will retain your personal information with us for 90 days to 2 years after users close their accounts or as long as necessary to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for longer periods, such as for record-keeping and reporting in accordance with applicable law or for other legitimate reasons, such as legal defense, fraud prevention, etc. Residual anonymous information and aggregated information, which do not identify you (directly or indirectly), may be stored indefinitely.

Cookies, etc. For more information on how we use these tracking technologies and your choices regarding them, please refer to our Cookie Policy.

Security: The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and, consequently, cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Return Process :

If you meet the above criteria and wish to make a return, please follow these steps:

1. Contact our customer service team within 7 days of receiving your order. Provide clear details about the reason for the return, including photographs in case of damage.

2. Once we have reviewed and approved your return request, we will provide you with detailed instructions on how to proceed. You may be asked to return the product in its original condition and packaging, if possible.

3. After receiving and evaluating the returned product, we will proceed with the refund or send the replacement, as applicable. The refund will be made using the same payment method used in the original purchase.

It is important to note that we reserve the right to reject any return request that does not meet the criteria set forth in this policy.

If you have any questions or need more information, please do not hesitate to contact our customer service team through the provided contact channels. We will be happy to assist you and address any concerns you may have.

We appreciate your understanding and cooperation with our refund policy. Our goal is to provide you with a satisfying shopping experience and ensure your complete satisfaction with our products.

Dream Store.